These Terms and Conditions govern the use of this website and all interior design and architectural design services provided by BP Studio & Co L.L.C. ("BP Interior", "we", "us").

Version 1.0 — in effect from 17.09.2026

1. Scope

1.1 These Terms apply to every enquiry, booking request, quotation and design contract between us and the client ("Client"), and to the use of this website.

1.2 Where the Client is a consumer, mandatory consumer protection provisions of the Law on Consumer Protection of the Republic of Kosovo apply and take precedence over any conflicting clause in these Terms.

1.3 The Client's own general terms and conditions do not apply unless we have accepted them expressly and in writing.

2. The website is not an offer

2.1 The package descriptions and the per-square-metre rates shown on this website are an invitation to request a quotation. They are indicative and do not constitute a binding offer.

2.2 Renders, visualisations, moodboards and project photographs shown on the website are illustrative examples of previous work. They do not represent a guaranteed outcome for any future project.

3. How a contract is formed

3.1 Submitting the booking form or the contact form places no obligation on either party. It is a request, not a booking, and no contract is formed by submitting it.

3.2 After receiving a request we provide a written quotation setting out the scope, the deliverables, the price, the payment schedule and the indicative timeline. The quotation remains valid for the period stated in it.

3.3 A contract comes into existence only when the Client accepts that quotation in writing (including by e-mail) and, where a deposit is required, when the deposit has been received.

3.4 Where the quotation and these Terms conflict, the quotation prevails.

4. Services and packages

4.1 We offer three design packages — Basic, Standard and Premium — whose contents are described on the website and are set out definitively in the quotation.

4.2 Anything not expressly listed in the quotation is outside the agreed scope. In particular, and unless expressly agreed in writing, the following are not included: construction and building works, structural or load-bearing engineering, mechanical, electrical or plumbing engineering certification, obtaining permits or planning consent, procurement or purchase of furniture and materials, and project management of third-party contractors.

4.3 The number of design revisions included is the number stated for the relevant package. Further revisions are chargeable at our current rates and require the Client's prior written approval.

5. Prices and how they are calculated

5.1 Package fees are calculated per square metre (m²) of the design area stated in the quotation, in euro (EUR).

5.2 The Client is responsible for the accuracy of the area figure given when requesting a quotation. If the area measured on site differs materially from the figure supplied, we will issue a corrected quotation before starting work.

5.3 Prices are quoted exclusive of value added tax, where VAT applies.

5.4 Travel, site visits outside the agreed area, third-party licence fees and printing costs are charged separately where stated in the quotation.

6. Payment

6.1 A deposit may be required before design work begins. Its amount and due date are set out in the quotation.

6.2 The balance is payable by the due date stated on the invoice.

6.3 Final deliverables in print-ready or contractor-ready form are released after payment has been received in full.

6.4 Where payment is overdue, statutory default interest under the Law on Obligational Relationships applies, and we may suspend work after giving written notice.

7. The Client's obligations

The Client shall provide accurate dimensions, plans and any existing technical documentation; grant reasonable and safe access to the property for agreed site visits; nominate one contact person authorised to approve design decisions; and respond to requests for feedback or approval within a reasonable period. Delay by the Client extends our deadlines accordingly.

8. Timelines

Timelines given in a quotation are estimates based on timely cooperation by the Client. They are binding only where expressly agreed in writing as a fixed date.

9. Intellectual property

9.1 All copyright and other intellectual property rights in concepts, drawings, plans, renders, moodboards and documentation we produce remain with us.

9.2 Upon payment in full, the Client receives a non-exclusive, non-transferable right to use the deliverables for the single project and property for which they were commissioned.

9.3 Without our prior written consent, the deliverables may not be reused for another property, resold, licensed to third parties, or modified and then presented as our work.

9.4 We may display the completed project and photographs of it in our portfolio, on this website and on our social media channels. The Client may object to this in writing, in which case we will not publish the project or will anonymise it.

10. Right of withdrawal for consumers

10.1 A Client who is a consumer and who concludes the contract at a distance or away from our business premises may withdraw within 14 days of conclusion of the contract, without giving a reason, by an unambiguous written statement sent to info@bpinterior.com.

10.2 If the Client asks us to begin work during the withdrawal period and then withdraws, the Client owes a proportionate amount for the work already performed up to the point of withdrawal.

10.3 The right of withdrawal ends once the service has been fully performed, where performance began with the Client's prior express consent and with the Client's acknowledgement that the right of withdrawal would be lost on completion.

10.4 The right of withdrawal does not apply to deliverables produced to the Client's individual specification or clearly personalised to the Client's property, to the extent permitted by the Law on Consumer Protection.

11. Cancellation

11.1 Outside the withdrawal right in Clause 10, either party may terminate the contract in writing for material breach that is not remedied within 14 days of written notice.

11.2 If the Client cancels after work has begun, work completed up to the cancellation date is invoiced pro rata, and the deposit is set off against that amount.

11.3 A missed or rescheduled consultation appointment should be notified at least 24 hours in advance.

12. Defects

Where a deliverable deviates from the scope agreed in the quotation, the Client shall notify us in writing and we will correct it within a reasonable period at no charge. A change of taste or preference is not a defect and is handled as a revision under Clause 4.3. Statutory consumer remedies remain unaffected.

13. Limitation of liability

13.1 We are fully liable for damage caused intentionally or by gross negligence, and for injury to life, body or health. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13.2 For slight negligence, our liability is limited to foreseeable damage typical of this type of contract, and in total to the fee paid for the affected project.

13.3 We are not liable for the execution of building works, for the work or delay of contractors, suppliers or tradespeople not engaged by us, for structural or engineering matters outside a design scope, or for the refusal of a permit by an authority.

13.4 Renders and visualisations are representations. Colours, textures and finishes may differ in reality due to materials, lighting, screen calibration and manufacturing tolerances. Such deviation is not a defect.

13.5 Indicative budgets are estimates, not guaranteed construction costs.

14. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control. Deadlines are extended by the duration of the event.

15. Website use

15.1 The website is provided as it is. We do not warrant uninterrupted or error-free availability.

15.2 The contact and booking forms may not be used to send unlawful, abusive or automated bulk messages.

15.3 The administration area of this website is restricted to authorised personnel. Access without authorisation is prohibited.

16. AI assistant (chatbot)

16.1 This website offers an automated assistant (chatbot) that answers questions about our studio, our services and packages, our projects and the booking process. Its replies are generated by an artificial intelligence system and are not reviewed by a member of our team before they are displayed. The assistant is available in English, German and Croatian.

16.2 Information provided by the assistant is for general guidance only. It is not professional advice, not a quotation and not a binding offer within the meaning of clause 2. In particular, the assistant does not quote prices; prices, current offers, availability and project scope are confirmed by our team in writing only.

16.3 Although the assistant is restricted to information published on this website, automated systems can be inaccurate or incomplete. We accept no liability for reliance on its answers, save in cases of intent or gross negligence. Where an answer differs from these Terms or from a written quotation, these Terms and the quotation prevail.

16.4 Messages you type are transmitted to our AI service provider for the sole purpose of generating the reply, and the conversation is held only for the duration of your visit. Please do not enter personal data, payment details or confidential information into the assistant; use the booking or contact form instead. Clause 17 applies in addition.

16.5 The assistant may not be used for automated, bulk or abusive enquiries, nor for purposes unrelated to our services. We may limit, suspend or withdraw it at any time.

17. Personal data

Details submitted through the contact and booking forms — name, e-mail address, and for booking requests the preferred date and time, the selected package, the project area and any comment — are used solely to respond to and administer the enquiry. Processing is governed by Law No. 06/L-082 on Protection of Personal Data of the Republic of Kosovo. Requests for access, correction or deletion can be sent to info@bpinterior.com.

18. Changes to these Terms

We may amend these Terms for future contracts. The version in force when the Client accepted the quotation governs that contract.

19. Governing law and jurisdiction

19.1 These Terms and any contract concluded under them are governed by the law of the Republic of Kosovo.

19.2 The competent court is determined in accordance with the rules on jurisdiction of the Republic of Kosovo. Consumers may bring proceedings in the court having jurisdiction at their place of residence, and the mandatory consumer jurisdiction rules remain unaffected.

20. Severability

If a provision of these Terms is or becomes invalid, the validity of the remaining provisions is unaffected.

21. Contact

BP Studio & Co L.L.C.
AGIM SHALA, 294, 20000 Prizren, Republic of Kosovo
info@bpinterior.com — +383 45 838 100
Full company details: Imprint